For over 130 years!
Hunter Water provides drinking water, wastewater, recycled water and some stormwater services to a population of more than 600,000 people in homes and businesses across the Lower Hunter.
Working with the team at Hunter Water is an enjoyable and rewarding experience. Why? Because they are genuinely invested, switched on and committed to great outcomes for their community.
It’s important to remember that employees of Hunter Water are also customers and community members. Each and everyone one of them are passionate and committed to continuity and excellence in the delivery and continuity of essential services. They are also invested in solving the many challenges to ensure that this vital infrastructure continues to flow.
Newism & Hunter Water team up
Back in 2018, Hunter Water embarked on a fresh start to their aging website. Given the volume and importance of the website content, and the thousands of daily pageviews, it was crucial that the outcome was a well-structured and visually appealing site, with good access to information. A good user experience came down to users getting the information they came for, quickly and easily; while enjoying the journey – and perhaps unintentionally being engaged and drawn to other content.
Our role? To be the architects behind a suite of website components and a styling system that would bring this vision to life. Think of us as the engineers of a digital aqueduct, channelling Hunter Water's brand and message through every page, link, and button.
But our journey with Hunter Water didn't stop at the blueprint. Over time, we've become the go-to team for nurturing this digital ecosystem, making it grow and adapt. From ensuring the site is as accessible as a public water fountain to integrating the latest in Google Analytics for a crystal-clear view of user engagement, we've been there, tweaking, improving, and innovating.
Outcome
Today, Hunter Water's website is more than just a utility provider's online presence; it's a hub of information, a beacon of community engagement, and a testament to what happens when you blend essential services with exceptional digital design. It’s about making every visit to the site as refreshing and vital as the water they supply.
For Newism, working with Hunter Water has been a reminder of the impact thoughtful digital solutions can have on everyday life. It’s about more than just meeting technical standards; it’s about creating connections, ensuring accessibility, and making sure that, in the digital realm, Hunter Water flows as reliably and indispensably as it does from every tap in the region.
Newism’s proactive approach to ensuring the customer-facing website is tip-top is appreciated by the Hunter Water team. This is when we know we’re delivering great service and value!